Privacy Policy

FidelisX Diagnostics values the privacy and confidentiality of every client we serve. This Privacy Policy explains how we collect, use, protect, and disclose personal information obtained through our services, website, scheduling platforms, and communications. By using our services, you acknowledge and agree to the practices outlined in this policy.

Information We Collect

FidelisX Diagnostics may collect personal and identifying information necessary to provide diagnostic testing and related services. This information may include, but is not limited to, your name, phone number, email address, date of birth, government identification details, employer information, and billing information. For certain services such as legal DNA testing, DOT drug testing, or background screening, additional identifying documentation may be required to comply with federal, state, or laboratory regulations.We may also collect specimen-related data including test results, chain-of-custody documentation, laboratory reports, and related records that are required to complete diagnostic testing services.

How We Use Your Information

Information collected by FidelisX Diagnostics is used strictly for operational and compliance purposes. This includes scheduling appointments, verifying identity, completing specimen collections, submitting samples to partner laboratories, processing payments, providing test results, and maintaining accurate records for regulatory or legal requirements.Information may also be used to communicate with clients regarding appointments, test updates, service confirmations, or follow-up instructions related to testing services.

Confidentiality and Data Protection

FidelisX Diagnostics takes reasonable administrative and operational measures to protect personal information from unauthorized access, disclosure, or misuse. Client information and test results are treated as confidential and will only be shared when required to complete services or when authorized by the client.All chain-of-custody procedures, legal testing documentation, and laboratory submissions follow strict industry standards designed to preserve accuracy, integrity, and confidentiality.

Information Sharing

Personal information may be shared with accredited partner laboratories, medical review officers (MROs), or authorized reporting entities when necessary to process diagnostic tests. In cases involving employer testing programs, results may be released to the employer or designated program administrator as required by the testing agreement.Information may also be disclosed when required by law, court order, regulatory authority, or government agency.FidelisX Diagnostics does not sell or distribute personal information to third parties for marketing purposes.

Data Retention

Client records, test documentation, and chain-of-custody forms are retained for a reasonable period of time in accordance with laboratory requirements, federal regulations, and industry standards. Records may be stored securely for documentation, verification, or compliance purposes.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

FidelisX Diagnostics
Phone: 205-422-2044
Email: Loyalcollectors@gmail.com